TIPS: Press "Ctrl" and "F" on your keyboard and then enter the keyword to find words related to your question
[##NEW RETAILER LOG IN##]
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1. IF you are new and don't have an account with us, please click on "Register" under MY ACCOUNT on the Bottom of Page and fill out all the informations.
2. Our Sales Representative will reach out to you to confirm your Company's Information and request you to submit Tax ID and Resale Permit.
3. Once your account is set up. We will send you an email with your ASSIGNED USERNAME and TEMPORARY PASSWORD; so make sure you input the correct email address.
4. After changing to New Password*, you have to LOG OUT then refresh or close your browser first before Log In with your new password.
5. IF you still have trouble signing in after creating new password, please email: website.mgsfurniture@gmail.com
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[##EXISTING RETAILER LOG IN##]
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1. IF this is your FIRST TIME visiting or if you have never logged into our NEW website, even if you already have an existing account, please enter your ASSIGNED USERNAME and TEMPORARY PASSWORD from the email we sent you to access our NEW website.
2. After logging in, you will be automatically directed to the password change page. Please change the TEMPORARY PASSWORD to NEW PASSWORD*
3. After changing to New Password*, you have to LOG OUT then refresh or close your browser first before Log In with your new password.
4. You can place order online once you have sucessfully signed in.
##}
[##CHANGE PASSWORD / CREATE *NEW PASSWORD##]
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1. To change to New Password*, you have to Log In with your current password first.
2. Once Log in, click on the person icon on Top Right and click the option "My Account" or go to Bottom of the Page under MY ACCOUNT and click on "Account Information".
3. Once you are inside Account Information page , click the option to "Change Password" on the Left Side.
4. Your *NEW PASSWORD must:
• Contain 8 characters
• Contain at least one mixed-case letter
• Contain at least one number
• Not be the same as your Username
5. After changing to new password, you have to LOG OUT then refresh or close your browser first before Log In with your new password.
6. Please keep your new password secure and not share it with anyone.
##}
[##PLACE ORDER##]
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1. For more efficient process and minimize waiting time. We recommend ONLINE Transaction or Transaction by PHONE (951) 685-8828 or EMAIL our Sales Representative ahead of time.
2. PLEASE CALL at least 2 HOURS BEFORE arriving to our office to confirm your en route status and confirm to finalize your order (include any changes or add-on to your order).
3. If you plan to arrive first thing in the morning, please check our business hours and call us the day before to confirm and finalize your order and notify us your Estimate Time of Arrival.
4. Any additions or modifications to your order AFTER your arrival at our office will be treated as a WALK-IN order.
5. WALK-IN orders may experience longer processing times. Please anticipate a minimum wait time**2 HOURS from the confirmation of your order.
6. You must LOG IN to place an ONLINE ORDER.
##}
[##PAYMENT##]
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1. We accept Cash, Company Check, Credit Cards, Pre-paid, EFT, and Zelle®
NOTE: Returned Checks will be subject to a fee per check.
2. Cash Only for the first four orders on all New Account.
3. We will process the payment (including ONLINE orders) on the PICK-UP DAY; so please CALL US FIRST to confirm your payment information and finalize your order (include any change or add-on) at least 2 HOURS BEFORE arriving to our office.
##}
[##DELIVERY##]
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1. Please CALL (951) 685-8828 or EMAIL our Sales Representative for minimum delivery orders.
2. Explore our Direct Import Program. Call for more details on pricing and other information.
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[##**WAITING WINDOW TIME##]
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1. Anticipate average 2 HOURS processing time. We recommend that you plan in advance and estimate your arrival time outside Warehouse Break Hours***.
2. So please CALL at least 2 HOURS BEFORE arriving to our office to confirm your en route status. This allows us to prepare your merchandise more efficiently and minimize your waiting time.
3. If you plan to arrive first thing in the morning, please check our business hours and call us the day before to confirm and finalize your order and inform us your Estimate Time of Arrival.
4. Any instances of "No Show" or Last-Minute Cancellations after we have prepared your merchandise on the dock will incur a penalty. Unclaimed merchandise is obstructing the way and causing congestion on the dock for the next customer; we will need to relocate any unclaimed merchandise or restock it to free up space for the next customer. These occurrences may result in a backlog in processing your orders.
##}
[##***WAREHOUSE BREAK HOURS##]
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Please plan in advance and estimate your arrival time outside of these hours.
Warehouse Operation will be paused during the following hours:
MONDAY - FRIDAY (Pacific Daylight Time):
• 1st Break: 10.20AM - 10.30AM
• Lunch: 12.30PM - 1.15PM
• 2nd Break: 3.20PM - 3.30PM
Customer arriving during these hours*** will be required to wait until the Warehouse resumes operations.
##}
[##BUSINESS HOURS##]
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Monday - Friday: 8.30AM - 5.00PM
(Pacific Daylight Time)
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[##WILL CALL PICK UP*** (LAST Pick Up Time is 4.30PM)##]
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(Please Call First to confirm your pick up time at least 2 HOURS BEFORE arriving to our office to reduce waiting time**)
When you arrive at our office, DO NOT PARK AT THE DOCK!
1. Go to the Main Office to CHECK-IN with our Sales Representative at the Main Office. They will then notify our Warehouse to locate the Dock Number for your order.
2. We will issue your Invoice and then process your Payment after we have finished pulling all your orders;
3. We will inform you of the designated Dock Number to park when you get your Final Invoice in the Main Office.
4. Bring the Invoice to the Warehouse and show it to Warehouse Staff for verification before loading your merchandise into your vehicle.
5. Please inspect and count your merchandise and make sure it matches your Invoice before leaving the Dock! Milton Greens Stars, Inc. will not be responsible for any missing order or shipping damage on merchandise once you leave the Dock.
6. Any instances of "No Show" or Last-Minute Cancellations after we have prepared your merchandise on the dock will incur a penalty. Repeat offenders will be subject to a Restocking Fee or treated as WALK-IN orders.
##}
[##CONSUMER WARRANTY POLICY##]
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Please carefully review our Consumer Warranty Policy (click here) before submitting a claim. For further information, you may contact our office.
Kindly note that our Warranty Policies are subject to change without prior notice.
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[##CLAIMS##]
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For more efficient response and process, please report manufacturing defects or missing parts within 60 days of the invoice date. Include product and packaging images with your claim and PO # (shows on the Box or Product Label Sticker).
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[##SHIPPING & RETURN##]
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1. Please check for possible damages immediately upon receiving merchandise.
2. For more efficient response and process, please report manufacturing defects or missing parts within 60 days of the invoice date. Include product and packaging images with your claim and PO # (shows on the Box or Product Label Sticker).
3. Return Merchandise Authorization Number (RMA #) will be issued after the claim report is confirmed.
4. Damage merchandise must be returned in its original Milton Greens Stars, Inc. box within 60 days of purchase. DO NOT Return without Return Merchandise Authorization Number (RMA #).
5. All returned shipments must be freight prepaid and must have Return Merchandise Authorization Number (RMA #) and Original Invoice.
6. Milton Greens Stars Inc. will not be responsible for any shipping damage on merchandise.
7. No returns will be accepted without prior Return Merchandise Authorization Number (RMA #).
8. No cash refund. Exchange or credit only.
##}
[##OTHERS##]
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1. Price are subject to change without notice.
2. Milton Greens Stars, Inc. product is intended for household residential use only. Not for commercial use.
3. Contact our Customer Service for more assistance.
##}
